ITCC Difficult Behaviour short course

Home > 1 & 2 Day Courses > 1 & 2 Day Short Courses >>> > Difficult Behaviour - We all have to deal with it

1 & 2 Day Courses

1 & 2 Day Short Courses >>>

Assertive Communication

Beat the Time Vampires - Time Management Training

Business Coaching & Mentoring Skills

Corporate Governance & Directors Duties Workshop

Corporate Survival Basics

Difficult Behaviour - We all have to deal with it

Diversity in the Workplace

Finance for Non-Finance Managers

Fundamentals of Project Management

Influence, Persuade & Negotiate

Managing Performance

Managing Workplace Change

Mesmerise Your Audience - Speaking & Presenting

New Skills for Effective Teamwork

Thrown in the Deep End - Management Course

Setting Up a Consultancy Business

Staff Recruitment, Selection & Retention

Strategic Thinking & Business Planning

Think like a Genius

A Toolkit for Supervisors - Management Course

Difficult Behaviour

We all have to deal with it

This course will teach you how to handle difficult customers, clients, colleges or managers. You will finish the course feeling comfortable knowing what to do when difficult behaviour catches you off-guard.

Discover how to boost your personal power
Learn the difference between power games and psychological disorders
Know what to say when people behave in challenging ways
Manage tactics such as shouting, fault-finding, lying and sarcasm
Discover how to stay assertive in tough situations.

The course is ideal if you have to deal with someone who:

Constantly complains
Drains your energy
Is never satisfied
Is abusive or is harassing you.

Course delivery

The Difficult Behaviour workshop is a one-day face-to-face workshop. If you’re an employer looking to increase the skills of your staff, we can deliver it at your place of business. We can also customise a complete training package to meet your company's requirements.

The course is delivered for individuals at the University of Wollongong campuses in Wollongong, Sutherland or Sydney.

Course presenter

Eleanor specialises in training techniques that stimulate the whole brain, including experiential learning, psychodrama, corporate storytelling, PlayBack Learning® and Neuro Linguistic Programming.

She delivers public training programs at the University of Wollongong, University of Sydney, Australian National University and the Centre for Community Welfare Training.

Testimonial

“I found the course enlightening and Eleanor Shakiba is first-rate presenter! The course gave me insight at practical solutions for difficult problems!" Mario Vescio, Business Development Manager - Global Coffee Solutions Pty Ltd